Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized merchandise cannot be returned due to your misspelling or incorrect size choice. Our software shows you what the item will look like before you order. But we guarantee the quality of our goods, so to be eligible for a return, your item must have a manufacturing defect.
To complete your return, visit the Concerns area in our Support Section.
Refunds (if applicable)
Our commitment is to deliver the product you ordered. We have a very simple return policy.
We will replace or refund your purchase if there is a manufacturer defect. Manufacture defects include things such as rips, tears, holes and faded printing.
Returns for any other reason will incur a 15% restocking fee.
To return your product, you should mail your product to: Epic Area, Markus Frauchiger, Schulweg 1, 4805 Brittnau, Switzerland
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Shipping and Delivery
We, along with every other major retailer in Switzerland, get some of our products from China. Although we work with only highly trusted manufactures that are both fast, and who provide superior quality and workmanship, sometimes, there are issues regarding shipping that are 100% out of our control. Some of these issues include shipping delays from China, and shipping delays from the United States Postal Service. In some cases it may take 30 days to receive your item.
If your item has not been delivered within 30 days of your original purchase date and our USPS investigation shows no movement in their system, we will refund your payment.
If your item has not been delivered within 30 days of your original purchase date and our USPS investigation shows your package coming in a reasonable amount of time we will not be able to issue a refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.